Designing Conversations for AI Chatbots

Designing effective AI chatbots takes more than powerful technology. It requires thoughtful conversations that feel clear, helpful, and human. In this hands-on introductory workshop, you’ll learn the fundamentals of conversational design and how thoughtful conversation patterns can create clearer, more human-centered AI experiences. We’ll explore core terminology, approaches for shaping chatbot personality and tone, and practical methods for designing conversations, sample content, and interaction flows that guide users toward successful outcomes.

This three-hour training combines instruction, examples, and interactive exercises to help participants start thinking like conversational designers. Whether you’re a content strategist, UX designer, developer, or curious Drupal professional exploring AI-powered experiences, you’ll leave with foundational tools and frameworks you can apply to chatbot and AI assistant experiences right away.

Please note: This is a paid training session that requires a separate, additional registration fee, which you can add when completing your main event registration.