Listening Like a Dungeon Master: Using RPG Skills for Stakeholder Magic

For so many of our projects, the key to success lies in mastering the art of listening and interpreting feedback—skills that any seasoned game master knows well. Just as a game master guides players through an evolving story, product teams must navigate the complex dynamics of customer and stakeholder relationships. This session will explore how techniques from tabletop role-playing games like Dungeons and Dragons can be applied to stakeholder management.

We’ll delve into the importance of letting stakeholders talk, understanding their underlying needs, and translating feedback into actionable strategies—much like interpreting the motivations and actions of players in a campaign. You’ll learn how to balance different personalities, manage expectations, and keep the “party” moving forward toward a shared goal. Whether you’re dealing with demanding clients, internal teams, or external partners, this session will equip you with the tools to become a “game master” in your professional projects.